1. Introduction
Vitrin Clinic (website URL address: https://vitrinclinic.com) values your trust and is committed to protecting your personal information. We are a Cyprus-based dental clinic dedicated to providing high-quality dental care and services. Please read this Privacy Policy carefully. By using our services, you consent to the practices described herein.
2. Data Collected
Data Storage Location
We are a Cyprus-based company and operate web servers hosted in Germany. Our hosting provider Hetzner Online GmbH adheres to the EU/US “Privacy Shield” framework, ensuring that your data is securely stored and GDPR compliant. For more information on Hetzner Online GmbH’s privacy policy, please see here: Hetzner Data Privacy Policy.
Registration Data
When you register on our website, we collect and store your name, email address, and any additional personal information you provide. You can view, edit, or delete your personal information at any time (except changing your username). Website administrators can also access and edit this information.
Appointment Data
To schedule and manage appointments, we collect personal information including your name, contact details, and medical history relevant to your dental care. This information is necessary for us to provide effective and personalized care.
Support Data
If you contact us for support or information, we may collect your name, email address, and details related to your inquiry. This information is used solely for providing the assistance you request and is retained securely.
Comments
When you leave comments on our website, we collect the data shown in the comment form, as well as the IP address and browser user agent string to help with spam detection.
Contact Form
Information submitted through the contact form on our site is sent to our company email, hosted by Zoho. Zoho adheres to the EU/US “Privacy Shield” framework, and you can find more information about their privacy practices here: Zoho Privacy Policy. These submissions are used solely for customer service purposes and are not shared with third parties or used for marketing.
Google Analytics
We use Google Analytics to anonymously report on website usage. No personal data is collected. To opt-out of Google Analytics tracking, please use this link: Google Analytics Opt-out.
3. Embedded Content
Pages on our site may include embedded content such as YouTube videos. Embedded content from other websites behaves in the same way as if you visited those sites directly. These sites may collect data about you, use cookies, and track your interactions. For more details on our embedded services:
- Facebook: We use the Facebook page plugin to display our timeline. Facebook’s privacy policy is here: Facebook Privacy Policy.
- Twitter: We use Twitter API to display tweets. Twitter’s privacy policy is here: Twitter Privacy Policy.
- YouTube: We embed YouTube videos. YouTube’s privacy policy is here: YouTube Privacy Policy.
4. Cookies
This site uses cookies to enhance user experience. Cookies help retain user preferences, store shopping cart information, and provide anonymized tracking data. You can disable cookies through your browser settings. For more details, consult your browser’s help section.
Necessary Cookies (all site visitors):
cfduid: Used by CloudFlare for security purposes. More information: CloudFlare Privacy Policy.PHPSESSID: Identifies your unique session on the website.
5. Who Has Access To Your Data
If you are a registered client, your personal information can be accessed by:
- Our system administrators.
- Our support team to provide assistance and access client accounts as needed.
6. Third-Party Access to Your Data
We do not share your personal data with third parties except in specific cases:
- Zoho: Our support ticketing platform. Data shared with Zohois limited to what you provide and consent to. Zoho Privacy Policy
7. How Long We Retain Your Data
We retain data related to support tickets, comments, and user profiles for as long as necessary to provide our services. You can request to delete your personal information, though we may retain certain data for legal, administrative, or security reasons.
8. Security Measures
We use SSL/HTTPS protocol to encrypt communications and protect your data. In case of a data breach, we will take immediate action to secure our systems and inform affected users.
9. Your Data Rights
You have the right to access, correct, or delete your personal data. You can request an export of your data or its deletion, except for data required for administrative, legal, or security purposes. For GDPR compliance details, see EU GDPR Information Portal.
10. Third-Party Websites
We may include links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies and terms of service.
11. Release of Your Data for Legal Purposes
We may release your information for legal reasons, including responses to government requests or legal actions. We may also report fraudulent activities to law enforcement.