Contratto di vendita a distanza

Last updated: 14 November 2026

Part A – Pre-Information Form

1. Provider details

  • Trade name: VTC Sağlık Hizmetleri Sanayi ve Ticaret A.Ş.

  • Health facility: Özel Vitrin Clinic Ağız ve Diş Sağlığı Polikliniği

  • International Health Tourism Authorization Certificate: ST-4320 (13.11.2024)

  • Address: İkitelli OSB Mah., Süleyman Demirel Bulvarı, Demirciler Sanayi Sitesi No: 4/1, İç Kapı No: 2, Başakşehir / İstanbul, Türkiye

  • Tax office / tax number: [VERGİ DAİRESİ / VERGİ NO]

  • MERSİS number: [MERSİS NO]

  • Trade registry number: [TİCARET SİCİL NO]

  • Phone / WhatsApp: +90 545 103 6000

  • E-mail: [email protected]

  • KEP (registered e-mail): [email protected]

2. Patient details

The patient's name, e-mail address and the payment request are taken from the patient's account and shown on the payment page.

3. Subject

This form informs you, before the contract is concluded, about the service, the price, payment and performance, and your right of withdrawal, under Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation.

4. The service and its price

  • The service is oral and dental treatment provided in person at our clinic in Istanbul, as set out in your written treatment plan.

  • The amount, currency and description of each payment are shown in the payment request and on the payment page. Prices include VAT where applicable.

  • A payment may be a deposit, a part payment or the full amount of the treatment plan. Every treatment is confirmed by a dentist at an in-clinic examination.

  • If the planned treatment is not suitable, the dentist explains the alternatives and any price difference, and you decide. If treatment is not possible or you decline the alternative, the amount paid for treatment not carried out is refunded.

5. Payment and performance

  • Payment is a single charge by Visa, Mastercard or Troy credit or debit card on the 3D Secure payment page of Türkiye İş Bankası A.Ş.. Instalments are not offered.

  • Accepted currencies: TRY, EUR, USD, GBP.

  • Card details are entered only on the bank's page. Vitrin Clinic does not see or store them.

  • Exchange-rate differences and card fees are set by your card issuer and are not refunded by Vitrin Clinic.

  • Confirmation is shown on screen and recorded in your account. An invoice is issued under Turkish tax law.

  • Treatment takes place at our clinic on dates agreed with you.

6. Right of withdrawal

You can withdraw within 14 days of the payment date without giving a reason or paying a penalty, by e-mail to [email protected] with your full name and the payment description. The full amount is refunded to the card used within 14 days of receiving your statement. The right does not apply to treatment already carried out with your approval before the 14 days end.

7. Cancellation and refunds

If the examination shows that your health does not allow the planned treatment, the amount paid for it is refunded in full to the same card. Other cases are covered by the Refund and Cancellation Policy.

8. Complaints

You can send complaints by e-mail or phone. Disputes may be taken to the Consumer Arbitration Committees within the monetary limits announced each year by the Ministry of Trade, and to the Consumer Courts above those limits.

9. Personal data

Your details are used to match the payment to your account and treatment plan, to confirm the payment and to issue the invoice. Card data is processed only by the bank. Full details are in our Privacy Policy.

10. Confirmation

By ticking the box on the payment page, you confirm that you have read this form before concluding the contract, that you can save or print it, and that you accept it electronically together with the Distance Sales Agreement.

Part B – Distance Sales Agreement

Article 1 – Parties

This agreement is concluded electronically between VTC Sağlık Hizmetleri Sanayi ve Ticaret A.Ş. ("Provider" or "Vitrin Clinic"), whose details are in Part A, and the patient whose details are shown on the payment page ("Patient"). By accepting it, the Patient agrees to pay the amount shown on the payment page once the payment is approved.

Article 2 – Definitions

  • Law: Turkish Consumer Protection Law No. 6502.

  • Regulation: The Distance Contracts Regulation.

  • Service: Oral and dental treatment provided in person at the Provider's clinic, as set out in the Treatment Plan.

  • Treatment Plan: The written plan prepared by the Provider's dentist, stating the treatment and its price.

  • Payment Request: The request created by the Provider in the Patient's account, stating the amount, currency and description of a payment.

  • Website: vitrinclinic.com and its language versions.

Article 3 – Subject

This agreement sets out the rights and obligations of the parties for the Service paid for electronically on the Website. The binding price is the amount in the Treatment Plan and the Payment Request. Other prices on the Website, such as "from" prices, are for information only.

Article 4 – Provider details

The Provider's details are listed in Part A, Section 1.

Article 5 – Patient details

The Patient's name, e-mail address and Payment Request are taken from the Patient's account and shown on the payment page.

Article 6 – The service, price and payment

  • Service: As described in the Treatment Plan and the Payment Request.

  • Amount and currency: As shown in the Payment Request and on the payment page; may be a deposit, a part payment or the full amount.

  • Payment method: A single charge by credit or debit card with 3D Secure on the payment page of Türkiye İş Bankası A.Ş.. No instalments.

  • Place and dates: At the Provider's clinic in Istanbul, on dates agreed with the Patient.

  • Not included: Flights, accommodation and transfers, unless the Treatment Plan says otherwise.

Article 7 – Invoice

The invoice is issued under Turkish tax law in the name registered in the Patient's account and sent by e-mail or handed over at the clinic.

Article 8 – General provisions

  1. The Patient confirms having read the Pre-Information Form in Part A.

  2. Treatment Plans are prepared from the Patient's X-rays and photos and confirmed by the dentist at the examination. Any change or price difference requires the Patient's written approval before treatment; treatment that is not approved is not carried out.

  3. The Service is provided by the Provider's dentists. No specific medical result is promised; follow-up and guarantees follow the Treatment Plan.

  4. Payment is made on the bank's 3D Secure page. Card details are not passed to or stored by the Provider. Exchange-rate differences and card fees are not the Provider's responsibility.

  5. If the card is used without the cardholder's permission and the bank does not pay the amount to the Provider, the Provider is released from its obligation to provide the Service.

  6. The Patient confirms being 18 or older, that the details given are correct and that they are entitled to use the card. A person paying for someone else confirms being authorised to accept this agreement on their behalf.

  7. Force majeure may delay the agreed dates. If the Service becomes impossible, amounts for treatment not carried out are refunded within 14 days.

Article 9 – Right of withdrawal

The Patient may withdraw within 14 days of the payment date without giving a reason or paying a penalty, by a clear e-mail to [email protected] stating their name and the payment description. The Provider refunds the full amount to the card used within 14 days of receiving the statement.

Article 10 – Services excluded from withdrawal

Under Article 15 of the Regulation, the right of withdrawal cannot be used for services started with the Patient's approval before the withdrawal period ends. If the Patient asks for treatment to start within 14 days, the right ends for the part already carried out.

Article 11 – Cancellation and refunds

If the examination shows that treatment is not medically possible, the amount paid for it is refunded in full to the same card. Other cancellations follow the Refund and Cancellation Policy, which is an integral annex to this agreement. Refunds are made only to the card used for payment; the time banks take to post them is outside the Provider's control.

Article 12 – Chargebacks

If the Patient reverses or disputes the payment with their bank, the Provider may suspend the related Service until the matter is settled. The Patient is asked to contact the Provider before going to the bank.

Article 13 – Notices

Notices are sent by e-mail: to the Provider at [email protected] and to the Patient at the e-mail address in their account. The Patient must report any change of e-mail address.

Article 14 – Applicable law and disputes

Turkish law applies. Disputes are heard by the Consumer Arbitration Committees at the Patient's place of residence or where the transaction took place, within the monetary limits set each year by the Ministry of Trade, and by the Consumer Courts above those limits. Mandatory consumer protections of the Patient's country of residence are not affected.

Article 15 – Entry into force

By approving this agreement and paying, the Patient accepts all its terms. The agreement enters into force when the bank approves the payment. The Provider keeps a record of the approval, and the Patient can save or print this page.

This text has been translated from Turkish. If the Turkish and the translated versions differ, the Turkish version prevails.

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